Frequently Asked Questions

Everything you need to know about your order and our latest collections.

How long does shipping take?

We offer standard shipping which typically takes 3-5 business days, and express shipping which arrives within 1-2 business days.

What is your return policy?

You can return any unworn items with original tags still attached within 30 days of purchase for a full refund or exchange.

How do I know which size to order?

Please refer to our detailed Size Guide located on each product page to find the best fit based on your measurements.

Can I track my order?

Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna.

Are your products ethically sourced?

E-Cigarette Direct is committed to sustainable fashion; we partner with manufacturers who adhere to fair labor practices and use high-quality, durable materials.