Returns & Exchanges

At E-Cigarette Direct, we want you to be completely satisfied with your fashion purchases, which is why we offer a 30-day window for all returns and exchanges. Please ensure all items are unworn, unwashed, and still have the original tags attached to qualify for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Package Your Items

  Securely pack the garments in their original packaging, ensuring all designer tags and hygiene seals remain intact.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return parcel.

• 4.
  Drop Off and Track

  Take your package to any authorized drop-off location and keep your receipt to track the status of your refund via our website.